At Sailax Global, we prioritize your privacy and are committed to safeguarding the personal data you share with us. This privacy notice outlines the types of personal information we collect, how we use it, and your rights regarding your data. We are dedicated to ensuring your personal information is handled responsibly and securely.
We collect and process personal data to provide our installation services, fulfil contracts, offer customer support, and for marketing purposes. The types of personal information we collect include:
Names and Contact Details
Addresses
Installation Preferences
Product Information
Purchase History
Payment Information (for purchases and installations)
Names and Contact Details
Account Information
Communication History
Names and Contact Details
Marketing Preferences
Location Data
Interaction History (such as website visits and product views)
Personal Contact Information
Employment and Educational History
Under UK data protection law (UK GDPR), we rely on several lawful bases to process your personal data. These include:
Consent: We may process data with your explicit consent. You can withdraw this consent at any time.
Contractual Necessity: We process data as necessary to fulfil our contractual obligations to you, including installation services and product deliveries.
Legal Obligation: We may process your data to comply with legal obligations, such as tax or regulatory requirements.
Legitimate Interests: We may use your data to improve our services, for marketing (with your consent), or for other legitimate business interests.
As a data subject, you have several rights under data protection law:
Right of Access: You can request access to the personal data we hold about you.
Right to Rectification: You can ask us to correct or update any inaccurate or incomplete personal information.
Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain situations.
Right to Object: You have the right to object to processing your personal data.
Right to Data Portability: You can request that we transfer your personal data to another organization in a machine-readable format.
Right to Withdraw Consent: If consent is used as a lawful basis, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details above.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, including to comply with any legal, accounting, or reporting obligations. After the retention period, we will securely delete or anonymize your personal information.
We may share your personal information with the following third parties:
Service Providers: We may share data with companies that help us provide installation services or support services.
Regulatory Authorities: We may share your information with regulatory bodies or other legal authorities if the law requires.
Third-Party Contractors: Contractors or partners, such as installation teams, are involved in fulfilling our contracts with you.
Insurance Companies: For warranty and guarantee purposes.
We ensure that any third party receiving your data complies with appropriate data protection laws.
If we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place to protect your privacy. This may include entering into legally binding agreements such as the Standard Contractual Clauses (SCCs).
If you have concerns about our use of your personal data, please contact us directly using the contact details above. If you are dissatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):
ICO’s Helpline: +44 7457 411 858
Website: https://www.ico.org.uk/make-a-complaint
We periodically review and update our policies to comply with relevant data protection laws.
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